FAQs

Current availability: Items marked Sold out cannot be ordered. For questions about an existing order, email allovra.business@gmail.com with your order number.

YOU MAY BE WONDERING...

When will my order ship?

Dispatch timing depends on product availability and the fulfillment provider. Please contact us before ordering if timing is important.

Will I get an email with my order details?

Yes! We will send you an email as soon as your order is placed summarizing all the details.

Can I cancel my order?

Email us as soon as possible to request a cancellation. We will check the order's fulfillment status. Once you receive your item(s), you can ship it back to us and once we receive it, we will FULLY refund you.

What is the exchange/return policy?

We value our customer experience. If you have any problems with our products, we will gladly fully refund you.


Step 1: E-mail us with your order # and name.

-With a subject of (Refund Request)

-List your product and why you want to return it


Step 2: Our team will contact you with our address to ship your item back.


Step 3: Ship your item back to us. Once we receive it, we will inspect it.


Step 4: If all is good, we will fully refund your item. Once we issue the refund, you will get an e-mail showing all details and the money will be deposited back into your account :)


What payment methods are accepted?

Payment methods available for your order are displayed at checkout.



Are there any additional fees I have to pay?

Please review your order total at checkout before payment, including item prices, shipping and taxes.


My order won't go through, help!

Ensure that the billing address you entered matches that of your credit card.


How much is shipping?

Shipping charges and available delivery options are shown at checkout.




Who ships my package?

Carrier information depends on the product, destination and fulfillment provider.





How fast is the delivery time?

Delivery timing depends on the product, destination and shipping option. Please contact us before ordering if you need delivery by a particular date.


Oops - I put the wrong shipping address!

If you need to update your shipping address, email allovra.business@gmail.com as soon as possible. We will check whether fulfillment has begun and whether an address change is still possible.